FAQS
Frequently Asked Questions (FAQs)
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our products, select your item, add it to your cart, and follow the checkout steps. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
Q: Can I change or cancel my order?
A: We process orders quickly, but if you contact us within 12 hours, we may be able to update or cancel your order. Email us at [your email address].
🚚 Shipping & Delivery
Q: When will my order ship?
A: Orders are processed within 1–3 business days. You'll receive a tracking number once your order ships.
Q: How long does delivery take?
A:
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Standard shipping: 5–8 business days
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Express shipping: 2–4 business days
Delivery times may vary based on your location.
Q: Do you ship internationally?
A: Yes! We ship to most countries. Shipping rates and times will be shown at checkout.
📦 Returns & Refunds
Q: What is your return policy?
A: You can return unused items within 14 days of delivery. Please check our Refund Policy for full details.
Q: How do I request a return or exchange?
A: Contact us at [your email address] with your order number and reason for return. We'll guide you through the next steps.
🔍 Tracking Orders
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. You can also visit our Track Your Order page to check the status.
❓ Other Questions
Q: My item arrived damaged. What should I do?
A: We're sorry! Please contact us immediately with photos of the damage at [your email address], and we’ll make it right.
Q: How can I contact your support team?
A: Email us at [your email address] or use our contact form on the website. We typically respond within 24 hours.
