REFUND POLICY
Oldway Refund Policy
At Oldway, we value your satisfaction and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
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You have 14 days from the date of delivery to request a return.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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To initiate a return, please contact us at [your email address] with your order number and reason for return.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
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Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item, contact us at [your email address] with a photo and description of the issue.
Non-Returnable Items
Some items are not eligible for return or refund, including:
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Gift cards
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Items marked as final sale
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Personalized or custom-made items
Late or Missing Refunds
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If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.
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Still having issues? Contact us at [your email address] and we’ll be happy to assist.
Contact Us
For any questions related to returns, refunds, or exchanges, please contact us at:
📧 [your email address]
📞 [optional: your phone number]
